FAQ

Why do I need to use a tailor measuring tape, and where can I get one?

You’ll need a tailor measuring tape to record and provide accurate measurements of your feet. Tailor measuring tapes are soft, flexible measuring tapes used to take accurate body measurements to produce garments and shoes. Tailor measuring tapes are more accurate for measuring your feet than hard rulers or measuring sticks.

You can find tailor measuring tapes (or soft measuring tapes) at major retailers or craft stores, or you can buy one online.

How long will it take to get my Viettanos?

Every pair of Viettanos is custom made to your customizations and foot size. If you place your order and complete your Viettano Fit Profile by August 15, 2025, you should expect to receive your Viettanos by October 1, 2025.

If you’re purchasing your Viettanos to get ready for a big event–like a wedding or conference–we recommend placing your order at least 12 weeks in advance.

How should I care for my Viettanos?

- Break them in. Custom leather dress shoes might feel a little snug or stiff at first; that’s normal. They will begin to mold to your feet after a few wears.
- Store them properly. Store your Viettanos in a cool, dry place between wears. Store your Viettanos with cedar shoe trees (if you have them) to maintain their shape and control moisture.
- Keep them dry. If your shoes get wet, let them dry completely away from heat before your next wear.
- Maintain them properly.
  - Brush away any dirt or debris from your shoes with a soft shoe brush after each wear.
  - For whole grain leather, condition and polish them regularly–ideally, at least once a month.
  - For suede, avoid wet conditions, and spot-clean any discoloration using suede leather cleaner.
  - Replace the soles when they start to show major signs of wear. Your Viettanos are constructed using a Goodyear welting technique, which means you can replace the soles multiple times through the lifetime of your pair, making your shoes last for years.

How are Viettanos constructed?

All Viettanos are constructed using French and Italian leathers and a Goodyear welting technique. With Goodyear welting, you can replace the soles of your shoes multiple times throughout the lifetime of your pair. With proper care and maintenance, your Viettanos will look great and last for years.

What type of shoe material should I choose?

Viettano offers different material options for a variety of purposes and styles.

Whole grain leather offers a smooth, classic finish with a bit of shine. This is a great option for formal or casual looks of all kinds. Whole grain leather is easy to condition and polish yourself or with help from a cobbler.
Suede is a velvety, matte leather that offers a more casual finish to any shoe. Suede is easy to maintain, but requires different care and cleaning techniques from whole grain leather.
Patent leather is whole grain leather with a special coating to give it a high-gloss finish. This is a great option for people who want a shoe that stands out in a crowd. Patent leather requires some special care to prevent scuffs and scratches on its shiny surface.

What type of sole should I choose?

Viettano offers different sole options for a variety of purposes and styles.

Leather soles offer a classic, beautiful, and formal look. However, they can be slippery on smooth surfaces for the first few wears.
Leather commuter soles offer you the sleekness of a leather sole with utilitarian rubber treads to reduce slipping. These are a great option if you’re wearing your shoes regularly for work or events.
Rubber soles provide a more casual look to your Viettanos and are a great fit if you’re wearing your shoes in unpredictable weather, such as commuting to work.
Platform rubber soles provide the same benefits as rubber soles with a slightly taller profile. These are a great option if you want a bold, modern look, or if you want to add a little height to your shoe.

I have a unique foot size. Will Viettanos fit me?

Yes. When you complete your Viettano Fit Profile, we use the measurements and information you provide to construct your shoes especially for your foot size and shape–including wide, narrow, small, large, and differently-sized feet.

Can I order Viettanos for someone else?

Yes. To do that, check out using a unique email address that isn’t associated with another Viettano account. You need to set up the new account with a unique email address, then fill out the Viettano Fit Profile with the other person’s measurements.

Are Viettanos only for men?

Absolutely not. Viettano makes shoes for anyone who wants to design their own pair of custom leather dress shoes, regardless of your gender, foot size, or foot shape.

Most masculine shoe brands provide a narrow range of sizes based on the average measurements of men’s feet, but not Viettano. When you complete your Viettano Fit Profile, we use the measurements and information you provide to construct your shoes especially for you.

How should I style my Viettanos?

We love this question! You can style your Viettanos for formal, casual, or streetwear looks–and everything in between. For style inspiration or to share your look with us, follow us on Facebook and Instagram.

What is the return policy?

If your shoes arrive and don’t match the measurements you provided or customizations you ordered, we're happy to work with you to provide corrections when necessary. Contact us at support@viettano.com, and we will guide you through the process.

Return Policy

We don’t offer refunds, as each pair of Viettanos is custom-made is based on your measurements and the customizations you selected at check-out.
If there is any issue related to the quality or fabrication of your shoes, please contact support@viettano.com within 14 days after receiving your order for assistance.
After you contact us within 14 days of your order’s arrival, we will work with you to determine next steps (no pun intended).

I have questions. Who can I talk to?

Reach out to us any time at support@viettano.com.